What is Predictive Analytics in Insurance – and Why Carriers Need It Now
Insurance has always been a business of probabilities. What has changed is the speed and precision with which those probabilities can now be calculated. Predictive analytics allows insurers to use historical data, machine learning, and statistical modeling to forecast future claim outcomes, litigation risks, and settlement values. For carriers facing rising claim severity, social inflation, […]
Unlock your Potential: Insurance Careers Month 2026
Insurance Careers Deserve Better Tools, Not More Pressure Insurance Career Month is usually framed around recruitment. New talent. New energy. New perspectives. All of that matters. But there’s another conversation the industry needs to have: how we support the professionals already doing the work. Insurance roles have become more complex, not less. Claims and dispute […]
Claims Operations Inconsistency: The Hidden Costs
In claims organizations, inconsistency is rarely loud. It doesn’t show up as a system outage or a single bad decision. It shows up quietly, file by file, adjuster by adjuster, until it becomes a material financial problem. Two similar claims come in. They involve the same coverage, similar facts, comparable injuries. They should follow the […]
Insurance Claims Trends Looking into 2026
Across the insurance industry, claims organizations are entering 2026 under growing pressure. Costs are rising, outcomes feel less predictable, and the margin for error is shrinking. What once looked like a series of temporary disruptions is now settling into something more structural. Understanding these insurance claims trends is crucial for navigating the landscape. These insurance […]
Defense Counsel: Why Carriers Overspend and when Litigation Costs Don’t Change Indemnity Outcomes
In insurance claims management, carriers spend millions each year on defense counsel with the hope that litigation strategy will reduce exposure, protect policy limits, and create better settlement outcomes. In many cases, strong defense work delivers exactly that. But across the industry, a costly pattern shows up again and again: investing heavily in defense counsel […]
How to Stop Social Inflation in Insurance Claims Before It Happens
Social inflation in insurance claims is no longer a future concern. It is already driving higher claim severity, rising loss adjustment expenses, and increasingly unpredictable litigation outcomes. Nuclear verdicts, plaintiff-friendly venues, and shifting jury sentiment get most of the attention. But the real damage from social inflation often occurs long before a case reaches trial. […]
Social Inflation in Insurance and other Industry Trends Claim Leaders are Watching Closely
In conversations with claims leaders, these are the main trends reshaping how claims leaders operate. 1. Social Inflation What is social inflation? Social inflation refers to the increase in claim severity above what could be anticipated under the usual scope of economic inflation and claim trends. From 2015 to 2020, the median cost of a […]
Insurance Claims Legal Costs: Understanding the Surge and the Forces Behind It
Insurance claims legal cost is rising in the US, what are the factors driving this change? Legal spend is rising across the insurance industry, and carriers are feeling the impact at every stage of the claim lifecycle. What used to be occasional spikes in cost has become a steady, structural trend that shows up early, […]
Predictive Analytics in Insurance Claims: Rule-Based Automation vs. Intelligent Decisioning
Why carriers need intelligence, not just automation For years, carriers have invested heavily in rule-based automation to streamline tasks, route work efficiently, and reduce repetitive effort. These systems promised speed, consistency, and fewer manual touchpoints through predefined workflows. But while rule-based automation can accelerate processes, it cannot improve the quality of decisions. It is designed […]
Claims Analytics: How U.S. Carriers Can Revolutionize Claims and act on Delay
Unlocking Capital Through Claims Analytics Every day, millions in working capital sit idle, trapped in slow-moving processes, late decisions, and manual reviews. For carriers of all sizes, even small inefficiencies can cascade into significant drag. A one-week delay in settlement or disbursement can lock up millions that could otherwise be invested, deployed, or reserved for […]
