Posts on what we actually think.
Essays on conformal prediction, social inflation, and where generative AI helps and where it doesn't. Written by the team.
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Clear filtersFrom Reactive to Proactive Claims Management
The difference between a reactive claims organization and a proactive one is the trigger for reserving. If you wait for a plaintiff demand or a deposition to understand your exposure, you are already losing the case.
How Predictive Analytics Changes the Claims Operating Model
Claims departments are losing millions to delayed escalation and reactive reserving. Changing the operating model requires moving from instinct to calibrated, case-level forecasting.
Calibrated Reserves: A Better Day-One Number
Setting the initial reserve is often an exercise in defensive guessing. The alternative is a calibrated range that reflects the actual distribution of risk from day one.
The Cost of Late Escalation Recognition
A routine claim sits quietly for months before a demand letter blows through the policy limit. Late escalation recognition is an operating model failure driven by unread documents and reactive defense strategies.
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